Return & Refund Policy

REFUND POLICY

 

“Don’t want item or it doesn’t suit/ fit me” return reason is not applicable, except for Fashion category products.

Returns process

Returns must be done within ten (10) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

  • You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
    And the general requirements for returns are as follows:
    1. You have proof of purchase (order invoice number and receipt).
    2. The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
    3. The product must not have been used or installed or had any data inputted.
  • Under what conditions is/are the product non-returnable:
    1. Display unit, auction items and clearance goods are strictly non-refundable. You are required to make a complete inspection to assess the item before purchasing. These items are sold on "as is, where is" basis.
    2. Items that have been purchased for more than 10 days.
    3. The item was purchased for someone else who simply does not want it.
    4. The item has no defects. You've changed you're mind because of wrong selection, colour, size, model or specification, product not meeting expectation; or simply found it cheaper elsewhere. 
    5. Defaulted on payment for item.

 

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and simply visit any of our retail stores.

Our sales person will verify the return reason and arrange for the refund or exchange.

If your return is valid, we will process your refund or replacement, based on what you have indicated to our sales person. If it's valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

 

Shipping Policy

 

Thank you for visiting and shopping at yamahapuchong.unicartmy.co. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

 

 

Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

CLAVI CADENZA SDN BHD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

CLAVI CADENZA SDN BHD is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.